Refund policy
Last updated: November 4, 2026
We want you to love your order. If something isn't right, you can return most items within 30 days of delivery for a refund.
Return eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of the delivery date;
- Unused, unworn and in the same condition you received it;
- In its original packaging, with all tags, accessories and inserts;
- Accompanied by your order number or another proof of purchase.
The following items cannot be returned: gift cards, items marked as final sale, and items that have been damaged through misuse after delivery.
How to start a return
Email us at contact@72hourready.com with your order number and the item(s) you would like to return. We will reply with the return address and instructions. Please do not send items back before contacting us, as returns sent without authorization cannot be accepted.
Return shipping costs
Return shipping is paid by the customer. Standard shipping on your order was free, so there is no shipping charge to refund. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
If your item arrived damaged or defective, or if we sent you the wrong item, we will cover the return shipping and send you a prepaid label.
Damaged, defective or wrong items
Please inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will make it right with a replacement or a full refund.
Exchanges
The fastest way to get a different item, size or color is to return the item you have and, once the return is accepted, place a new order for the item you want.
Refunds
Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@72hourready.com.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel and fully refund orders that have not yet shipped. Once an order has shipped, it can be returned under this policy.
Questions
For any question about returns or refunds, email us at contact@72hourready.com.
72 Hour Ready is operated by Sultans Table LLC, 624 Millwright Way, Greer, SC 29651, United States. This is our business address, not a return address: please contact us first to receive return instructions.